Refund Policy

Last updated: 24 September 2025

This Refund Policy explains how returns, cancellations, and refunds are handled at BrakeMarket. It is designed to comply with the Federal Competition and Consumer Protection Act 2018 (FCCPA) and the Nigeria Data Protection Act 2023.

1. Your Right to Cancel

Under Section 120 of the FCCPA, you have the right to cancel an order before it has been processed. If processing has already begun, a reasonable charge may apply to cover costs incurred. To cancel, contact us immediately via email or WhatsApp with your Order ID.

2. Returns — When You Can Return an Item

Under Section 122 of the FCCPA, you may return a product and receive a full refund if it is:

• Defective or unsafe — the product does not work as intended or poses a safety risk.
• Incorrect — you received an item different from what you ordered.
• Misdescribed — the item is materially different from the description or sample on our website.

3. Return Window

Returns must be requested within 7 days of delivery. Items must be:

• Unused and in their original condition.
• In the original packaging with all parts and documentation.
• Accompanied by the receipt or proof of purchase (Order ID is sufficient).

4. How to Request a Return or Refund

1. Email support@brakepadmarket.com with your Order ID and reason for return.
2. Attach clear photos showing the defect or issue (if applicable).
3. Our team will review your request and respond within 2 business days.
4. If approved, we will send you return instructions and the shipping address.
5. Ship the item back to us using a trackable courier.
6. Once received and inspected, we will process your refund or replacement.

5. Refund Processing Time

Approved refunds are processed within 7–14 business days of us receiving the returned item. Refunds are issued to the original payment method used at checkout. Please allow an additional 3–5 business days for your bank to post the credit.

6. Return Shipping Costs

• Our fault (defective, incorrect, or misdescribed item): We cover the return shipping cost.
• Change of mind (item was correct but you no longer want it): You cover the return shipping cost. This applies only if the item is unused and in original packaging.

7. Non-Refundable Items

The following are not eligible for refund:

• Items showing signs of installation, use, or wear.
• Items damaged by misuse, improper installation, or accident.
• Items returned after the 7-day window.
• Custom or special-order items (unless defective).
• Normal wear and tear.

8. Warranty Claims

All brake pads sold by BrakeMarket carry a 2-year warranty against manufacturing defects. Warranty claims are handled separately from returns. To make a warranty claim, email us with your Order ID and photos of the issue.

9. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, contact us within 48 hours of the expected delivery date. We will work with the courier to resolve the issue and either replace the item or issue a full refund at no cost to you.

10. Cancellations by BrakeMarket

We reserve the right to cancel an order if:

• The product is out of stock.
• There was a pricing error on the website.
• We suspect fraudulent activity.

In such cases, you will receive a full refund within 3–5 business days.

11. Contact