Help & FAQ
Answers to the questions we get most often
Ordering
How do I place an order?
Browse the Brake Pads catalogue, click the product you need, add it to your cart, then proceed to checkout and provide your delivery details.
Can I change or cancel my order?
Yes — before the order is processed. Contact us immediately via WhatsApp or email. Under Section 120 of the FCCPA, you have the right to cancel advance orders, subject to a reasonable charge if processing has already begun.
How do I know the pads will fit my car?
Every product page lists the compatible vehicle models under "Fits." If you are unsure, send us your car's make, model, and year before ordering, and we will confirm.
Payment
What payment methods do you accept?
We accept bank transfer, debit/credit card, and USSD. For bulk orders, contact us to arrange invoicing.
Is my payment secure?
Yes. All payments are processed through PCI-DSS compliant channels via Flutterwave. We do not store your card details.
Shipping & Delivery
How long does delivery take?
- Lagos: 1–2 business days
- Other states: 3–5 business days
- Remote locations: up to 7 business days
How much does shipping cost?
Orders above ₦75,000 ship free. Below that, a flat fee applies based on your location.
Do you ship nationwide?
Yes. We deliver to all 36 states and the FCT.
Returns & Refunds
What is your return policy?
You may return a product within 7 days of delivery if it is defective, unsafe, or does not match the description or sample shown. Returned items must be unused and in their original packaging. See our full Terms for details.
How do I request a refund?
Contact us with your order number and photos of the defect. Once approved, we will arrange a replacement or full refund within 7–14 business days.
Warranty
Do your products come with a warranty?
Yes. All brake pads carry a 2-year warranty against manufacturing defects. Normal wear is not covered.
Account & Privacy
Do I need an account to order?
No — but creating one lets you track your orders and save your delivery details.
How is my personal data used?
We collect only what is necessary to process your order and comply with Nigerian law. We never sell your data. See our Privacy Policy.